We’re here for you.
Our customer support is second to none…
Introducing our secret weapon:
Meet Mighty Mel!
Mel has a special super power to sort out issues and is generally a legend in every way.
Got a payment problem? Boom, she'll get you sorted
Problem with something on the site? She'll get you to the right place.
She'll process new memberships with a smile and is on call to sort out any problems you may run into.
“Hi! I'm Mel, the official Solver of Sticky Situations at FFT Towers. I can help with any issues you may have so please check my FAQs below, if those don't help simply fill in the form or pick up the phone and I'll be happy to help!”
Do any of these answer your question?
I can’t log in
If you’ve forgotten your password for Free Footy Tips, you can reset it here.
Forgotten your username? No worries, you can enter the email address you used to sign up with to get a reminder of your username here.
If you’re still having problems getting in, please use the contact form below and we’ll get back to you ASAP.
How do I change my login or payment details?
In the My Account area, you can change your login details, update payment methods or change subscription details (cancel, re-activate, upgrade, change payment method).
If you are unsure, you know what to do – just get in touch and I will be happy to help.
How do I cancel a paid service?
If you need to cancel your VIP membership, we like to make it easy. You can cancel, upgrade or amend your paid membership subscription in the My Account area, or you can contact me below, and I will take care of everything for you.
If your cancellation is for a short period of time only (e.g you’re going abroad for work, an extended holiday, etc) and you intend to restart your membership on your return, then we can pause your payments instead of cancelling your membership.
This means no further payments will be taken until you let us know, but makes it very easy to restart your membership and you don’t need to go through the whole joining process again. Again, just let me know below, and I’ll make this happen for you.
You can of course continue to receive all of our free tips after you cancel a paid service.
Important note: The “unsubscribe” link in our emails will NOT cancel any payments or subscriptions – this merely stops you receiving emails.
Help, I’ve stopped getting your emails!
There are several reasons why our emails might not be getting through to you:
- Sometimes, our emails end up in people’s spam/junk/promotions folders (I know – the cheek of it!). If you’re missing emails from us, this is the first place to check. If you do find our emails there, simply click “This is not spam”, or “Move to Inbox”.
- Adding our email address “firstname.lastname@example.org” to your contacts or safe senders list also helps.
- If you are a VIP member, it is possible your emails could have stopped if a payment has been missed. This could be due to an expired credit/debit card on your account meaning payment has failed. Please check your payments and if you think a payment has been missed, let me know and I can get you set back up in no time.
- Could you have clicked the unsubscribe button by accident? If you have, don’t worry (even I’ve done it once or twice!) just let me know and I can re-subscribe you quickly!
Note: Don’t forget, if an email or two go AWOL, you can always view today’s tips on the website. If you’re missing emails on a regular basis though, drop me a line below, and I’ll get you sorted!
Who are Big Idea Media Ltd?
Big Idea Media Ltd are our parent company who handle the payment side of things, so you'll see this on your bank statements.
It will appear as BIG IDEA MEDIA on your bank statements, rather than Free Footy Tips.
Here’s how to get in touch:
Write to us:
PO Box 74